1. Request deletion without the app
You can start the request without signing in or reinstalling. We verify that you own the account, process the deletion and reply.
Write an account deletion emailThe button opens a draft in your email app. Send the email yourself to submit your request. If the button does not open, email the address above directly. This webpage does not submit your information or immediately delete an account.
Use the subject “[Cloud Garden] Request to delete my account and personal data” and include:
- Your game nickname and most recent level
- Your account ID, if known, and whether you linked Google or Apple
- An email for replies and your request to delete your account and associated data
- If you are a legal guardian, state that you are requesting for the player
You can still contact us if you do not know your account ID or did not link Google or Apple. We will explain available ways to verify the request. Do not send passwords, verification codes, government identity numbers, ID images or card numbers.
2. Delete from the app
- Open Settings.
- Expand Purchases and account and find Account.
- Read the notice, type DELETE in the English app (or 삭제 in Korean), then choose the red Delete account button.
If asked to authenticate again to revoke an Apple link, follow the app’s instructions. You can use the email route if you cannot use the app or encounter an error.
3. Verification and processing
We receive your email, verify account ownership or legal guardianship, review the scope and exceptions, then delete or make the data non-identifiable and send you the result. After verification, we act without undue delay. If verification is not possible or legal or dispute obligations delay or limit part of the request, we explain the reason, affected data, legal basis and retention period.
Knowing a nickname alone is not sufficient to delete an account. We explain suitable ways to verify account access or a transaction without requesting unnecessary sensitive information.
4. What is deleted and what may be kept
The request covers your account and associated personal information. We review account links and sessions, nicknames and other identifiers, garden layouts and progress, friend and guild data and messages, and personal information in support inquiries for deletion or de-identification. Chat can be made non-identifiable while preserving other players’ conversation context.
| Record | Retention and deletion |
|---|---|
| Account and game data | Kept during use of the service. Deleted without undue delay or made non-identifiable when the account is closed, consent is withdrawn, or the purpose has been fulfilled. Records that must be retained by law follow the periods below. |
| Contracts, cancellations, payments and supply of goods | Five years for transactions subject to applicable Korean e-commerce recordkeeping requirements. |
| Consumer complaints and disputes | Three years when required under Korean e-commerce law. This does not apply to every general support inquiry. |
| Product listings and advertising records | Six months when required under Korean e-commerce law. This is not a six-month blanket retention period for individual ad-viewing history. |
| Other legally required or dispute-related records | Only necessary records are kept separately for the legally required period or the period needed to resolve an actual dispute. They are destroyed when the reason for retaining them ends. |
A legal retention requirement does not mean that all game data will be kept. Unnecessary details in email requests and verification records are destroyed after the purpose is fulfilled, except for legally required dispute records kept for the applicable period. See retention and disposal in the Privacy Policy.
5. Before deleting
- Check the account carefully. Progress, currency, items and your garden may not be recoverable after deletion.
- Uninstalling the app or signing out does not delete your server account.
- Store cancellations and refunds are separate. Mention any purchase questions in your request.
- Use the same email for access, correction, specific data deletion or restriction requests. A feature may not work without information necessary to provide it.
6. Operator and privacy contact
- Operator
- Hidden Stage (히든스테이지)
- Representative · privacy contact
- Kim Gyu-taek (김규택)
- Business registration number
- 659-04-03807
- Business address
- Suite 110, 1F, 17 Galmaesunhwan-ro, Guri-si, Gyeonggi-do, Republic of Korea
- Contact and privacy requests
- hiddenstagedev@gmail.com
This is the outside-the-app deletion request page for Cloud Garden: Lumi’s Invitation.
Effective date: 2026-11-11 · Version 1.0