1. Purpose and operator
These terms govern Cloud Garden: Lumi’s Invitation and related services provided by Hidden Stage, and set out the rights and responsibilities of the operator and players. The Privacy Policy separately explains the handling of personal data.
- Operator
- Hidden Stage (히든스테이지)
- Representative · privacy contact
- Kim Gyu-taek (김규택)
- Business registration number
- 659-04-03807
- Business address
- Suite 110, 1F, 17 Galmaesunhwan-ro, Guri-si, Gyeonggi-do, Republic of Korea
- Contact and privacy requests
- hiddenstagedev@gmail.com
2. Notice and changes to these terms
The operator makes these terms available and provides the notices and consent procedures necessary for an agreement. Material changes and their effective dates are announced in advance in the app or on this page. Changes unfavorable to players are ordinarily announced 30 days before they take effect. Where separate consent is required, it is handled separately.
Players who do not agree to changes may stop using the service or request account deletion. Mandatory legal rights are not restricted by these terms.
3. Accounts and saved progress
You can start as a guest and, when available, link a Google or Apple account to save or recover your garden. If guest credentials are lost when you uninstall the app or change devices, verifying ownership and restoring progress can be difficult.
Do not use another player’s account, share credentials or buy or sell accounts. Changing linked accounts does not automatically merge progress and currency. Read the on-screen information before switching. The operator takes necessary steps to investigate and recover data affected by errors for which it is responsible.
4. Children, minors and guardians
Children and minors are included in the service’s audience. Where consent is required to process the personal information of children under 14, consent and verification of their legal guardian are required. Applicable laws govern guardian consent to contracts and paid purchases by minors.
A minor or their legal guardian may cancel a purchase made without required consent, subject to exceptions in applicable law. Guardians can contact support for access or deletion requests and purchase assistance.
5. Game, events and rewards
The game and notices describe features including puzzles, garden decorating, friends, guilds, missions, rankings and events. Check participation conditions, event dates, attempt limits and reset times, and reward eligibility.
Balance and content may be adjusted to improve the service. The operator provides appropriate notice of changes affecting players’ legitimate interests. Verified server records are used to investigate and restore progress or rewards affected by errors or network interruptions. A transaction or reward is not granted twice.
6. Purchases, ads and refunds
When paid products are available, their contents, price, delivery conditions, duration and limits are shown before purchase in the game or store. Payments and receipts are handled by the applicable store, such as Apple App Store or Google Play. Currency and items are in-game entitlements; cash conversion or account-to-account sale is not permitted except as provided by law.
Cancellation and refunds follow applicable law and store procedures. Rights to withdraw may be limited for digital content already supplied or used when legal conditions are met; applicable restrictions are explained before purchase. Refund rights arising from the operator’s fault, inaccurate descriptions or other legal grounds are preserved.
If an approved purchase is not delivered, use Sync purchases or contact support before buying again. Rewarded ads are optional; rewards are delivered after completed viewing and verification. Ads may be unavailable depending on inventory, device or network conditions.
7. Conduct and player content
Do not infringe rights, impersonate others, post abuse, hatred, threats, sexual or unlawful content, expose personal information, commit payment fraud, submit false reports, automate or tamper with the game, exploit vulnerabilities, or disrupt the service. Respect other players and do not disclose their personal information without permission.
Use the in-app report and block features or contact support. The operator may take proportionate action, such as restricting or removing content, limiting features or restricting accounts. Reasons and appeal options are provided. Urgent protection or security action may precede notice.
Players keep their rights to the content they create. The operator processes it as needed for display, operation and report handling. Content from closed accounts is deleted or made non-identifiable in line with the Privacy Policy and deletion policy.
8. Service changes and interruptions
The operator may temporarily interrupt the service for maintenance, security or unavoidable reasons. The reason and period are announced beforehand when possible, or afterward in emergencies. If the service ends, the operator will explain the schedule and handling of unused paid items and follow applicable law.
The operator is responsible under applicable law for harm caused by its intent or negligence. These terms do not categorically exclude liability for intent or gross negligence or waive statutory consumer rights.
9. Closing and deleting an account
Use Settings → Purchases and account → Account → Delete account. If you cannot use the app, email a request through the online account deletion page. Uninstalling, signing out or unlinking a provider does not delete the server account.
Account access and recovery of progress are restricted after deletion. Data that does not have to be retained by law is destroyed or made non-identifiable under the Privacy Policy. Deletion and refunds are separate procedures; deletion does not by itself remove statutory refund rights.
10. Contact and disputes
Contact in-app support or hiddenstagedev@gmail.com with questions or appeals. The operator reviews and responds within a reasonable period. Disputes follow applicable law and consumer dispute standards. Governing law and jurisdiction follow mandatory law and lawful procedures; an unfavorable exclusive venue is not imposed on players as a blanket rule.
Effective date: 2026-11-11 · Version 1.0